Privacy Policy

We may collect the following categories of information:

• Account data: name, email, phone, password (stored hashed), role (student, parent, tutor), language, and profile photo.
• Learning activity: bookings, attendance, course progress, XP, certificates, reviews, and in-class chat where enabled.
• Payment data: transaction history, wallet balance, and billing details processed by our payment partners (we do not store full card numbers).
• Technical data: IP address, device type, browser, cookies, and usage logs for security and analytics.
• Communications: support messages and optional newsletter email if you subscribe.

We use personal information to:

• Provide and improve the platform, including matching tutors, scheduling sessions, and delivering live classes.
• Process payments, prevent fraud, and comply with legal obligations.
• Send service-related notices (booking confirmations, security alerts).
• Personalize experience, including locale and recommended content.
• Operate optional AI study assistant features when you choose to use them.
• Analyze aggregated usage to improve product quality.

Depending on your region, we process data based on contract performance (providing the service you requested), legitimate interests (security, analytics, product improvement), consent (marketing emails, optional features), and legal compliance.

We share information only as needed with trusted service providers such as hosting, video infrastructure, payment processors, email delivery, and object storage (e.g., for profile and course media). These partners are bound by confidentiality and data-processing terms.

We may disclose information if required by law, to protect rights and safety, or in connection with a merger or acquisition with appropriate safeguards.

We do not sell your personal information to third parties for their own marketing.

Your data may be processed in countries other than your own. Where required, we use appropriate safeguards such as standard contractual clauses or equivalent mechanisms.

We retain account and transaction records as long as your account is active and for a reasonable period afterward for legal, tax, and dispute resolution purposes. You may request deletion subject to exceptions (e.g., records we must keep by law).

We use industry-standard measures including encryption in transit, access controls, and monitoring. No system is completely secure; please use a strong password and report suspected breaches promptly.

Depending on your location, you may have rights to access, correct, delete, restrict, or port your data, and to object to certain processing. Parents may manage data for child accounts linked to a parent dashboard where available.

To exercise rights, contact support through your account. We will respond within timelines required by applicable law.

We use cookies and similar technologies for authentication, preferences, and analytics. You can adjust browser settings to limit cookies; some features may not work without essential cookies.

The platform is not directed at children under 13. If we learn we collected data from a child without proper consent, we will delete it.

We may update this Privacy Policy. The “Last updated” date at the top will change when we do. Continued use after updates means you accept the revised policy.